Mr Green is an international online casino and sports betting operator founded in 2007 by Swedish entrepreneurs. Now owned by Evoke plc, it holds multiple licenses and serves players across regulated European markets with over 2000 games.
Mr Green Casino has established itself as a recognizable name in the online gambling industry since its launch in 2008. Founded by three Swedish entrepreneurs with prior experience in the iGaming sector, the platform has evolved from an independent operator to a significant brand within the Evoke plc portfolio. With over 2000 games, multiple regulatory licenses, and operations across several European markets, Mr Green presents itself as a premium gaming destination. However, the reality of player experiences reveals a more complex picture that requires careful examination.
Mr Green was established in 2007 by Fredrik Sidfalk, Henrik Bergquist, and Mikael Pawlo, with the actual casino site launching in 2008. Sidfalk and Bergquist brought valuable industry experience, having previously co-founded Betsson in 2001. The parent company, Mr Green & Co AB, was originally based in Stockholm, Sweden, and achieved Mid Cap segment status on Nasdaq Stockholm in January 2018, reflecting its market value growth.
The ownership structure changed significantly in January 2019 when William Hill acquired Mr Green for £242 million. This acquisition was part of William Hill's strategy to strengthen its digital presence in regulated European markets. Subsequently, in July 2022, Evoke plc acquired William Hill for £2.2 billion, bringing Mr Green under the Evoke umbrella alongside other gaming brands.
Mr Green has pursued growth through strategic acquisitions. In 2017, the company acquired Danish online casino Dansk Underholdning, securing a Danish casino license. In February 2018, Mr Green finalized the acquisition of Evoke Gaming Ltd, which included gaming sites Redbet, Vinnarum Casino, Bertil, and MamaMiaBingo. In July 2021, the brand expanded into the German market, leveraging Evoke's resources to navigate the newly regulated German gambling landscape.
Mr Green operates under licenses from four major European gambling authorities: the UK Gambling Commission, Malta Gaming Authority, Danish Gambling Authority, and Swedish Gambling Authority. These licenses require adherence to strict standards regarding player protection, responsible gambling, fair gaming, and financial security.
The UK license, awarded in July 2015, was part of the company's strategic focus on locally regulated markets. Each license jurisdiction imposes specific requirements for operations, including game fairness testing, segregated player funds, responsible gambling tools, and advertising standards. The multi-jurisdictional licensing approach demonstrates Mr Green's commitment to operating within legal frameworks, though it also means that available games, payment methods, and promotional offers vary by market.
Like many operators in the industry, Mr Green has faced regulatory scrutiny. Operating in highly regulated markets means that any compliance failures can result in sanctions, fines, or license conditions. Players should be aware that regulatory actions, when they occur, are typically documented by the respective gambling authorities and reflect the ongoing enforcement of consumer protection standards.
Mr Green offers an extensive game library with over 2000 titles, including more than 1500 online slots. The portfolio includes games from leading software providers, ensuring variety in themes, mechanics, and features. The selection encompasses classic slots, video slots, progressive jackpot games, table games, and live casino options.
The slot collection forms the core of Mr Green's offering, featuring titles from providers such as NetEnt, Microgaming, Play'n GO, and others. The platform includes both new releases and established favorites. Progressive jackpot slots offer the potential for significant wins, while daily jackpot games guarantee payouts within 24-hour periods. Mr Green also promotes exclusive in-house games available only on their platform.
Beyond slots, Mr Green provides multiple variants of roulette, blackjack, baccarat, and poker. The live casino section features real-time games with professional dealers, streamed from dedicated studios. Live game shows have become increasingly popular, combining entertainment elements with gambling mechanics. The live casino operates with multiple tables at various stake levels, accommodating both casual players and high rollers.
Mr Green operates under strict regulatory oversight from multiple European gambling authorities. The platform holds licenses from the UK Gambling Commission, Malta Gaming Authority, Danish Gambling Authority, and Swedish Gambling Authority, ensuring compliance with the highest standards of player protection and fair gaming practices.
The casino's journey from an independent Swedish startup to a major brand under Evoke plc demonstrates its market strength. The company was acquired by William Hill in January 2019 for £242 million, which was subsequently purchased by Evoke plc in July 2022 for £2.2 billion, positioning Mr Green within a larger portfolio of established gaming brands.
Mr Green markets itself with a welcome bonus for new players, typically including bonus funds and free spins on selected slots. The specific terms vary by jurisdiction due to regulatory requirements. Welcome bonuses generally come with wagering requirements, meaning players must bet a multiple of the bonus amount before withdrawing winnings derived from bonus funds.
Ongoing promotions for existing players may include reload bonuses, free spin offers, cashback programs, and tournament competitions. However, player reviews frequently mention issues with bonus terms, including high wagering requirements, restricted game contributions, and promotional offers not matching advertised expectations. Some reviews specifically cite instances where players received incorrect bonus amounts or faced difficulties meeting wagering conditions.
Standard wagering requirements at Mr Green typically range from 20x to 35x the bonus amount, though this varies by promotion. Not all games contribute equally toward wagering requirements, with slots usually contributing 100 percent while table games may contribute significantly less or be excluded entirely. Maximum bet limits apply when playing with bonus funds, and violating these terms can result in bonus forfeiture. Players should carefully read the specific terms for each promotion before opting in.
Mr Green supports multiple payment methods, including Visa, MasterCard, PayPal, Apple Pay, Neteller, and other e-wallets, though availability varies by market. The minimum deposit is typically €10 or equivalent. Deposit transactions are generally processed instantly, allowing immediate play.
Withdrawal processing times vary by method and jurisdiction. E-wallets typically offer the fastest withdrawals, often within 24 to 48 hours after approval. Card withdrawals may take 3 to 5 business days, while bank transfers can take longer. However, player reviews consistently highlight withdrawal delays as a significant concern. Multiple reviews mention waiting periods extending beyond stated timeframes, failed withdrawal attempts, and difficulties accessing deposited funds.
Before processing withdrawals, Mr Green requires account verification in compliance with anti-money laundering regulations and licensing requirements. Players must submit identification documents, proof of address, and potentially proof of payment method ownership. While verification is a standard industry practice, reviews indicate that the process at Mr Green can be lengthy, with some players reporting weeks of delays and repeated requests for additional documentation.
Customer support is available through live chat, email, and in some markets, telephone. The quality of customer service receives significant criticism in player reviews. Common complaints include slow response times, unhelpful or dismissive interactions, and failure to resolve issues satisfactorily. Multiple reviews describe customer service representatives as rude or unwilling to address legitimate concerns, particularly regarding bonuses, withdrawals, and account closures.
The stated response time for email inquiries is 48 to 72 hours, but reviews indicate that actual response times often exceed this timeframe, with some players waiting weeks for resolution. Live chat, while offering more immediate contact, is frequently criticized for providing scripted responses without addressing the specific issue raised.
Mr Green's reputation among players presents a concerning picture. Review aggregation platforms show predominantly negative feedback, with common themes including withdrawal difficulties, poor customer service, unfair bonus terms, and technical issues during gameplay. The Trustpilot rating of 1.4 out of 5 stars based on thousands of reviews reflects widespread dissatisfaction.
Specific complaints include accounts being closed without clear explanation, funds being withheld during verification processes, promotional offers not being honored as advertised, and games experiencing technical failures during winning rounds. While some positive reviews exist, they are significantly outnumbered by negative experiences. The pattern of complaints suggests systemic issues rather than isolated incidents.
Withdrawal problems dominate player complaints, with users reporting delays, failed transactions, and requests for excessive documentation. Bonus-related issues include receiving incorrect bonus amounts, unclear terms, and customer service refusing to correct promotional errors. Technical problems during gameplay, particularly games freezing or disconnecting during winning spins, are reported with concerning frequency. Account closure without adequate explanation, particularly for UK players after regulatory changes, has left many customers unable to access their funds.
Mr Green promotes its Green Gaming initiative, which includes tools for responsible gambling such as deposit limits, loss limits, session time limits, and self-exclusion options. The platform provides reality checks and access to gambling support organizations. These features are required by licensing authorities and represent industry-standard player protection measures.
However, the effectiveness of responsible gambling tools depends on their implementation and the operator's willingness to intervene when problematic gambling patterns are detected. Players should utilize these tools proactively and be aware that gambling always carries financial risk. The house edge ensures that, over time, the casino maintains a mathematical advantage.
In April 2016, Mr Green launched its sportsbook powered by Kambi, a leading sports betting platform provider. The sportsbook offers pre-match and in-play betting across multiple sports. In September 2017, Mr Green released Sportsbook Version 2.0, featuring enhanced in-play options through a BettorLogic partnership, providing unique football betting features and improved customer relationship management tools.
The sports betting product complements the casino offering, allowing players to access both products from a single account. However, the sportsbook has received less attention in player reviews compared to the casino, making it difficult to assess its performance and player satisfaction independently.
Mr Green Casino presents a complex profile. On paper, it offers an extensive game library, multiple regulatory licenses, established brand recognition, and backing from a major gaming corporation. The platform has won industry awards and operates in several regulated European markets. However, the substantial volume of negative player feedback raises serious concerns about operational practices, particularly regarding withdrawal processing, customer service quality, and bonus terms.
Prospective players should approach Mr Green with caution, carefully reviewing terms and conditions, understanding that withdrawal delays and customer service issues are frequently reported, and maintaining realistic expectations about bonus offers. The regulatory licenses provide some level of oversight and complaint mechanisms, but they do not guarantee a positive player experience. As with all gambling, players should only wager amounts they can afford to lose and utilize responsible gambling tools to maintain control over their gaming activity.
Yes, Mr Green holds licenses from the UK Gambling Commission, Malta Gaming Authority, Danish Gambling Authority, and Swedish Gambling Authority. These licenses permit legal operation in their respective jurisdictions, though availability varies by player location.
Official processing times vary by payment method, with e-wallets typically taking 24 to 48 hours and card withdrawals taking 3 to 5 business days. However, player reviews frequently report delays extending beyond these timeframes, particularly during account verification processes.
The minimum deposit at Mr Green is typically €10 or the equivalent in other supported currencies, including USD, CAD, GBP, DKK, and SEK. The exact amount may vary slightly depending on the payment method and market.
Yes, Mr Green offers welcome bonuses for new players, typically including bonus funds and free spins. The specific offer varies by jurisdiction and is subject to wagering requirements, usually ranging from 20x to 35x the bonus amount. Terms and conditions apply.
Mr Green offers over 2000 casino games, including more than 1500 online slots, table games like roulette and blackjack, live casino games, and progressive jackpot titles. The exact selection varies by licensed market.
Mr Green accepts Visa, MasterCard, PayPal, Apple Pay, Neteller, and other payment methods. Availability varies by market due to regional regulations and banking restrictions. Players should check their account for specific options available in their jurisdiction.
Negative reviews primarily cite withdrawal delays, poor customer service, bonus disputes, and technical issues during gameplay. The volume and consistency of complaints suggest operational challenges that prospective players should consider when evaluating the platform.
No, Mr Green only accepts players from jurisdictions where it holds appropriate licenses or where online gambling is not prohibited. The platform is available in the UK, Malta, Denmark, Sweden, and select other markets, but restricted in many countries including the United States.
Mr Green has received multiple awards from industry organizations, though player experiences should be the primary consideration when evaluating the platform.
Mr Green offers an extensive portfolio of over 2000 games from leading providers, including slots, table games, and live casino options with progressive jackpots and daily guaranteed payouts.
While Mr Green supports multiple payment methods with a €10 minimum deposit, player reviews consistently highlight significant issues with withdrawal processing times and verification procedures.
Mr Green became part of Evoke plc portfolio following the £2.2 billion acquisition of William Hill, positioning the brand within a larger international gaming group.
Mr Green expanded operations into the newly regulated German gambling market, leveraging Evoke resources to provide localized gaming experiences under German licensing requirements.
Ongoing player reviews continue to highlight concerns regarding withdrawal processing times, customer service quality, and bonus term disputes across multiple review platforms.